Refund and Returns Policy

Refund and Returns Policy

At KL Foundation, we value transparency and trust. As a non-profit organization, we ensure that all contributions and transactions are handled responsibly. This Refund and Returns Policy outlines the terms related to donations and any payments made through our website.

1. Donations

• All donations made to KL Foundation are voluntary and used to support our charitable programs and initiatives.

• Donations once made are non-refundable and non-returnable, as the funds are immediately allocated to social welfare activities.

• Donors are requested to ensure the accuracy of the donation amount and details before completing the transaction.

2. Duplicate or Erroneous Transactions

In case of a duplicate payment or an error during the transaction:

• Donors may contact us within 7 working days of the transaction date.

• After verification, a refund may be processed at the discretion of KL Foundation through the original mode of payment.

3. Event, Program, or Activity Fees (If Applicable)

If any fees are charged for events, training programs, or activities:

• Refund eligibility and timelines will be clearly communicated at the time of registration.

• KL Foundation reserves the right to cancel or reschedule any event, in which case applicable refunds will be processed accordingly.

4. Processing Time

• Approved refunds (if any) will be processed within 7–14 working days, depending on the payment gateway or bank processing time.

• Transaction or gateway charges, if applicable, may be deducted.

5. Non-Transferable

Donations, fees, or contributions made to KL Foundation are non-transferable and cannot be adjusted against other services or programs.

6. Policy Changes

KL Foundation reserves the right to amend or update this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.

7. Contact Us

For any concerns related to refunds or transactions, please contact us through the official contact details provided on our website.